![]() ![]() This was frustrating considering the prices we paid that we were getting reheated food from the night before. You could tell that leftovers from dinner the night before were reheated and served for lunch the next day. ![]() Only one sometimes two places were open each evening and it was the same food for breakfast/lunch every day. Our second room did not have a strong smell but from several people we spoke with most rooms seemed to have an issue with mildew/mold. The staff was polite and moved us quickly. There was no way we would have been able to deal with that smell all week. Upon arrival the room we were taken to had such a strong mildew/mold smell that I immediately asked to be moved. Overall we had a decent stay- and I feel like our overall feelings were that it was just an okay experience but definitely not worth the price we paid. My wife and I recently stayed in a swim out suite for 5 nights for our anniversary. No butler service for the pool and snacks. Room service stops at 10 same time as the restaurant No daytime activities or night life or shows. Only one restaurant open per day and they repeat the menu. Pool not cleaned daily needs to be resurfaced Shower near pool is not functional and the drain is out of the ground. Patricio at the preferred bar made sure we had the Patron we needed. Hector at the pool bar kept the music flowing and the drinks full Gabriel-the chef prepared a delicious meal Hitmisu - when it finally opened was the best. The staff! All of the staff do try to go out of their way to make your stay comfortable, but there’s only so much they can do. One of the rooms either had a non functioning A/C and the floor was wet. If you have a reservation CHANGE IT NOW unless you want to do NOTHING. We stayed here for five nights on a girls trip. We always book with secrets, however the Secrets ST. Hilton Tulum Riviera Maya All-Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Finest Punta Cana By The Excellence Collection All Inclusive.Hotels near Keloa Charter Private Boat Trip. ![]()
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